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Maptlantis

Cancellation & Refund Policies

For bookings requested from 29 October 2026, the product category decides the policy: the tour policy or the lesson & experience policy. A request the host does not confirm in time (48 hours for requests from 29 October 2026, 24 hours before that), a host decline and a weather cancellation are always refunded in full.

Bookings requested from 29 October 2026

Tour policy

Tour products

  • · Within 24 hours of payment (before the service starts): 100% refund
  • · Up to 90 days before use: 100% refund
  • · Up to 60 days before use: 70% refund
  • · Up to 30 days before use: 50% refund
  • · Up to 8 days before use: 30% refund
  • · From 7 days before through the day of use: 0% refund
  • · No-show: 0% refund
  • · Weather cancellation: full refund

Lesson & experience policy

Lessons, certification courses, education courses and experiences

  • · Within 24 hours of payment (before the service starts): 100% refund
  • · Up to 14 days before use: 100% refund
  • · Up to 7 days before use: 70% refund
  • · Up to 3 days before use: 50% refund
  • · From 2 days before through the day of use: 0% refund
  • · No-show: 0% refund
  • · Weather cancellation: full refund

Bookings requested up to 28 October 2026

These keep the template the host chose for the product: one of the three below.

Strict

Up to 14 days before use: 100% refund, Up to 7 days before use: 50% refund, From 6 days before through the day of use: 0% refund. Weather cancellations: full refund.

  • · Up to 14 days before use: 100% refund
  • · Up to 7 days before use: 50% refund
  • · From 6 days before through the day of use: 0% refund
  • · No-show: 0% refund
  • · Weather cancellation: full refund

Flexible

Up to 3 days before use: 100% refund, Up to 1 day before use: 50% refund, On the day of use: 0% refund. Weather cancellations: full refund.

  • · Up to 3 days before use: 100% refund
  • · Up to 1 day before use: 50% refund
  • · On the day of use: 0% refund
  • · No-show: 0% refund
  • · Weather cancellation: full refund

Standard

Up to 7 days before use: 100% refund, Up to 3 days before use: 50% refund, From 2 days before through the day of use: 0% refund. Weather cancellations: full refund.

  • · Up to 7 days before use: 100% refund
  • · Up to 3 days before use: 50% refund
  • · From 2 days before through the day of use: 0% refund
  • · No-show: 0% refund
  • · Weather cancellation: full refund

Official refund policy