Overseas Travel Standard Terms

Article 1 Purpose

The purpose of these Terms is to set out the detailed performance and matters to be observed under an overseas travel contract entered into between Maptlantis (hereinafter the "Travel Agency") and a traveler.

Article 2 Obligations of the Travel Agency and the Traveler

① In order to provide the traveler with safe and satisfactory travel services, the Travel Agency shall faithfully perform the duties entrusted to it — arranging and guiding travel, transportation, accommodation and other matters — in establishing and carrying out the travel plan. ② For a safe and enjoyable trip, the traveler shall actively cooperate in promoting harmony among travelers and in maintaining the Travel Agency's order of travel.

Article 3 Definitions

The types and definitions of travel, and the definition of the overseas-travel procedure agency business, are as follows.

1. Package travel: travel conducted by the Travel Agency by advertising or otherwise recruiting travelers after determining in advance the travel destination and sightseeing itinerary, the content of transportation and accommodation/meal services to be provided to the traveler (hereinafter "travel services"), and the travel fare.
2. Custom travel: travel conducted by the Travel Agency establishing an overall plan for transportation, accommodation/meals, sightseeing and other matters according to travel conditions the traveler (an individual or a group) desires.
3. Overseas-travel procedure agency (hereinafter the "procedure agency contract"): where the Travel Agency agrees to receive a prescribed procedure-agency fee from the traveler and, at the traveler's request, acts as agent for the following work (hereinafter "procedure agency work").
   1. Procedures for obtaining a visa, re-entry permit and various certificates
   2. Preparing immigration procedure documents and other related work

Article 4 Composition of the Contract

① The travel contract consists of the travel contract document (attached) together with these Travel Terms and the travel itinerary (or travel description) as its content. ② The travel itinerary (or travel description) shall include, for each day of travel, the destinations and sightseeing content, means of transportation, number of shopping stops, places of accommodation, meals, and other details of the travel schedule, the content of the services the Travel Agency provides, and matters for the traveler's attention.

Article 5 Special Agreements

The Travel Agency and the traveler may enter into special agreements in writing to the extent they do not violate applicable law. In this case, the Travel Agency shall explain to the traveler how they differ from the standard terms.

Article 6 Provision of Safety Information and Delivery of the Contract Document, etc.

When entering into a travel contract with a traveler, the Travel Agency shall provide these Travel Terms and the destination safety information posted on the Ministry of Foreign Affairs' Overseas Safe Travel website (www.0404.go.kr (opens in a new tab)), and where a travel contract has been entered into, shall deliver one copy each of the contract document and the travel itinerary (or travel description) to the traveler.

Article 7 Deemed Delivery of the Contract Document and Terms, etc.

In the following cases, the travel contract document, these Travel Terms and the travel itinerary (or travel description) are deemed to have been delivered.

1. Where the traveler agreed to the content of the travel contract document, terms and travel itinerary (or travel description) provided through an electronic information network such as the internet and applied to enter into the travel contract, and the Travel Agency notified the traveler of its acceptance using the electronic information network or a mechanical device, etc.
2. Where the traveler agreed to the content of the travel contract document, terms and travel itinerary (or travel description) provided by the Travel Agency using a mechanical device such as a facsimile and sent a document applying to enter into the travel contract, and the Travel Agency notified the traveler of its acceptance using the electronic information network or a mechanical device, etc.

Article 8 Liability of the Travel Agency

The Travel Agency is liable where the Travel Agency itself, or its employee, the local travel agency or its employee, etc. (hereinafter "agents"), causes damage to the traveler intentionally or negligently in connection with the Travel Agency's duties set out in Article 2① from the time of departure to the time of arrival.

Article 9 Cancellation of the Contract Where the Minimum Number of Participants Is Not Met

① Where the Travel Agency cancels the travel contract because the minimum number of participants has not been met, it shall notify the traveler by 7 days before departure. ② Where the Travel Agency cancels the contract due to a shortfall in the number of participants without giving notice within the period of the preceding paragraph, it shall, in addition to refunding the deposit already received, compensate the traveler the amount under either of the following items.

a. If notified up to 1 day before departure: 30% of the travel fare b. If notified on the day of departure: 50% of the travel fare

Article 10 Refusal to Enter Into the Contract

The Travel Agency may refuse to enter into a contract with a traveler where any of the following reasons applies to the traveler.

1. Where it is found that the traveler would inconvenience other travelers or hinder the smooth conduct of the trip
2. Where it is found that the trip would be difficult due to illness or other reasons
3. Where the maximum number of participants stated in the contract document has been exceeded

Article 11 Travel Fare

① The travel fare in the travel contract document includes the following items. However, for custom travel this follows the agreement between the parties.

1. Fares for transportation facilities used, such as aircraft, ship or rail (based on the ordinary fare)
2. Charges for shuttle buses between the airport, station or pier and the hotel, etc.
3. Accommodation charges and meal charges
4. Guide expenses
5. Various taxes required during the trip
6. Domestic and overseas airport/port taxes
7. Tourism Promotion and Development Fund charge
8. Admission fees for sightseeing spots within the itinerary
9. Other costs under individual contracts

② At the time of entering into the contract, the traveler shall pay the Travel Agency a deposit (an amount not exceeding 10% of the travel fare), and the deposit is treated as all or part of the travel fare or of an amount of damages. ③ The traveler shall pay the Travel Agency the balance of the travel fare under paragraph ①, less the deposit, by 7 days before departure. ④ The traveler shall pay the travel fare under paragraph ① by a method such as card, bank transfer, or non-passbook deposit, as agreed between the parties. ⑤ Where travel insurance premiums are included in the fare for a custom trip, the Travel Agency shall explain to the traveler the insurer's name, the content of coverage, and so on.

Article 12 Change in the Travel Fare

① Where, in carrying out the overseas trip, the charges payable to the transportation or accommodation facilities used increase or decrease by 5% or more from the time the contract was entered into, or the foreign-exchange rate applied to the travel fare increases or decreases by 2% or more from the time the contract was entered into, the Travel Agency or the traveler may claim from the other party an increase or decrease in the travel fare within the range of that change. ② Where the Travel Agency increases the travel fare under paragraph ①, it shall notify the traveler 15 days before the date of departure.

Article 13 Requirements for Changing Travel Conditions and Settlement of Fares, etc.

① The travel conditions under Articles 1 through 12 above may be changed only in the following cases.

1. Where both parties agree that it is unavoidable, at the traveler's request or due to local circumstances, for the safety and protection of the traveler
2. Where the purpose of the trip cannot be achieved due to a natural disaster, war, government order, strike or shutdown of a transportation or accommodation facility, or similar

② Where a change in travel fare under Article 11① arises from a change in travel conditions under paragraph ① or a change in travel fare under Article 12, an increase or decrease occurring before departure shall be settled (refunded) before departure, and one occurring during the trip shall be settled (refunded) within 10 days after the trip ends. ③ Where travel conditions are changed other than in accordance with paragraph ①, or where an amount of damages arises from cancellation or termination of the contract under Article 14 or 15, an amount arising before departure shall be settled (refunded) before departure, and one arising during the trip shall be settled (refunded) within 10 days after the trip ends. ④ Where, after departure, a traveler fails to receive a service included in the travel fare — such as accommodation, meals, or sightseeing — for reasons of their own, the traveler may not claim a refund of the corresponding fare from the Travel Agency. However, where the trip ends partway through, this is handled in accordance with Article 16.

Article 14 Damages

① Where a local travel agency or similar causes damage to the traveler intentionally or negligently, the Travel Agency shall compensate the traveler for the damage. ② Where, for a reason attributable to the Travel Agency, the traveler's visa, re-entry permit or other certificates necessary for the overseas trip could not be obtained and the traveler's travel itinerary was disrupted as a result, the Travel Agency shall compensate the traveler the full amount received from the traveler for the procedure agency work, plus an amount equivalent to 100% of that amount. ③ The Travel Agency shall compensate the traveler for damage suffered due to delayed departure or arrival, or congestion, of a transportation facility such as an aircraft, train or vessel. This shall not apply, however, where the Travel Agency proves it was without intent or negligence. ④ The Travel Agency is not relieved of liability to compensate for damage arising from the loss, damage or delayed arrival of a traveler's baggage, unless it proves that it or its agents did not neglect due care regarding the receipt, delivery or custody of the traveler's baggage.

Article 15 Cancellation of the Contract Before Departure

① The Travel Agency or the traveler may cancel this travel contract before departure. In this case, the resulting amount of damages shall be compensated in accordance with the "Consumer Dispute Resolution Standards" (a Fair Trade Commission notification). ② Where any of the following reasons applies before departure, the Travel Agency or the traveler may cancel this travel contract without paying the other party the amount of damages under paragraph ①.

1. Cases where the Travel Agency may cancel

a. A reason under Article 13①1 or 2 b. Where it is found that the traveler would inconvenience other travelers or materially hinder the smooth conduct of the trip c. Where the traveler's physical condition, due to illness or otherwise, makes participation in the trip impossible d. Where the traveler fails to pay the travel fare by the date stated in the contract document

2. Cases where the traveler may cancel

a. A reason under Article 13①1 or 2 b. Where a relative of the traveler within the third degree of kinship has died c. Where the traveler's physical condition, due to illness or otherwise, makes participation in the trip impossible d. Where the traveler's spouse or a lineal ascendant/descendant is hospitalized for 3 or more days due to a physical condition and discharge is difficult before departure — applicable to that spouse or one caregiver e. Where, for a reason attributable to the Travel Agency, it becomes impossible to carry out the trip according to the itinerary stated in the contract document or the travel itinerary (travel description) f. Where it is found that continuing the trip is difficult due to an increase in the travel fare under Article 12①

Article 16 Termination of the Contract After Departure

① The Travel Agency or the traveler may terminate this travel contract after departure where there is an unavoidable reason. However, the party doing so shall compensate the other party for any resulting damage. ② Where the contract is terminated under paragraph ①, the Travel Agency shall cooperate in what is necessary for the traveler to return to Korea, and costs necessary for this that are not attributable to the Travel Agency shall be borne by the traveler.

Article 17 Start and End of the Trip

The trip begins at the time check-in procedures (or, for a vessel, boarding procedures) are completed, and the trip ends at the time the traveler leaves the bonded area of the arrivals hall. However, where the content of the contract includes domestic travel, it is the departure and arrival times of the transportation used from the initial place of departure.

Article 18 Duty to Explain

The Travel Agency shall explain the important matters set out in the contract document, and any changes to them, so that the traveler can understand them.

Article 19 Insurance, etc.

The Travel Agency shall take out insurance or a mutual-aid scheme to pay insurance benefits to a traveler in the event the traveler suffers damage in connection with this trip, or shall deposit a business guarantee.

Article 20 Other Matters

① Where there is a dispute over a matter not specified in this contract, or over the interpretation of this contract, it shall be decided by agreement between the Travel Agency and the traveler; where agreement is not reached, it shall follow applicable law and general practice. ② For travel to a special region, where there is a legitimate reason, matters may be set differently from the content of this standard-form contract.

Travel Agency Information